Privacy Policy

At Enora Boutique, your privacy is our priority. We are committed to protecting the personal information you share with us and ensuring transparency in how we collect, use, and store your data. This Privacy Policy outlines how we handle your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website https://enoraboutique.co.uk, you are accepting the practices described in this policy.

1. What Information Do We Collect?

When you browse, shop, or interact with our website, we may collect the following types of information:

Personal Details – such as your name, email address, postal address, contact number.
Order & Payment Information – including billing and shipping details, and product preferences.
Device & Usage Information – IP address, browser type, device details, and browsing behaviour on our site.
Communications – such as emails, WhatsApp messages, or contact form enquiries.

We do not collect or store payment card details. All payments are securely handled through our trusted third-party providers such as Stripe, Klarna and PayPal.

2. How We Use Your Information

We collect your data to:

Fulfil and process your orders.
Provide order confirmations, shipping updates, and customer support.
Respond to your queries via our contact form or WhatsApp.
Send promotional offers, updates, and newsletters (if you opt-in).
Improve website experience and monitor performance.

We only use your information when we have a lawful basis to do so, such as fulfilling a contract or with your explicit consent.

3. Sharing Your Information

Your personal data is never sold or shared with third parties for marketing purposes.

We may share information with:

Delivery providers such as Royal Mail or courier companies for shipping.
Payment processors (Stripe, PayPal) to handle secure transactions.
IT and analytics providers to improve site functionality and performance.

All partners and service providers comply with data protection laws and are contractually bound to keep your data safe.

4. How Long Do We Keep Your Data?

We only keep your information for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements.

For example:

Order and account details are typically retained for 6 years for tax and accounting obligations.
Email correspondence may be stored for up to 12 months unless you request deletion.

5. Your Rights

Under the UK GDPR, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data where appropriate.
Withdraw consent for marketing communications.
Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been violated.

To exercise any of these rights, please contact us via our Contact Us page.

6. Cookies

Our website uses cookies to enhance user experience, track performance, and offer personalised content.

You can manage or disable cookies through your browser settings. For more details, please see our Cookie Policy (link if available or coming soon).

7. Security Measures

We take security seriously and implement appropriate technical and organisational measures to safeguard your information. Our website uses SSL encryption to protect your data during transmission.

8. Third-Party Links

Our website may contain links to external websites such as social media platforms or payment gateways. We are not responsible for the privacy practices of these sites. Please review their individual privacy policies when visiting.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in the law or our business operations. The latest version will always be available on our website, with the “Last updated” date noted below.

Last updated: 20 March 2025

For any questions regarding this Privacy Policy or how we use your data, please contact our support team through our Contact Us page.